FAQ

Have Questions? We've Got Answers

Plain answers about the website plan, shop plan, and custom work—pricing, what's included, Shopify, timelines, and ownership.

  • Which plan should I choose?
    Pick the website plan if you need pages, forms, and calls—not a cart. $0 to build. $350 a month. Pick the shop plan if you sell on Shopify. $0 to build. $550 a month. For other platforms or big moves, book a free call for a custom project.
  • How much does the website plan cost, and what's included?
    There is $0 to build, design, and launch. The website plan is $350 a month. The first term is 24 months. It covers updates, hosting, safety, backups every 24 hours, basic search care, check-ins four times a year, and more.
  • How much does the shop plan cost, and what's included?
    There is $0 to build and launch your Shopify shop. The shop plan is $550 a month. The first term is 24 months. You sign up, own, and pay Shopify. We handle build, care, and updates.
  • What is a custom project, and how is it priced?
    Custom work does not fit the website or shop plans. There is no fixed monthly rate. We set price and scope in writing after a free call.
  • Do I own my website or shop?
    You own your content—text, logos, and images. Starbyte owns the code and design while you are on the plan. After 24 months you may buy the files for $2,500 flat.
  • What happens if I cancel before 24 months?
    You get a 30-day try-out after your first payment. Or before go-live—whichever is first. Cancel in that window and you owe nothing more on the 24-month term. After that, you give 30 days written notice. You pay an early exit fee—$175 per month left on the website plan or $275 per month left on the shop plan. Your site goes offline. No files are sent on early exit.
  • Is there a contract, or is it month-to-month?
    New clients start with a 24-month term when the first payment is made. After 24 months, your agreement covers ongoing billing or a $2,500 buyout option.
  • How long until my site or shop launches?
    Most sites and shops go live in about 4 to 6 weeks. It depends on how fast you send content and say yes.
  • What counts as an "unlimited" update vs. a new feature?
    Included updates are everyday changes: text, images, hours, and standard product updates. New features or big builds need a separate talk first.
  • How is this different from Wix, Squarespace, or GoDaddy?
    DIY builders put the work on you. Our plans are like hiring a web team for one fixed price each month.
  • I already have a website or shop—can you move or replace it?
    Yes. We often move sites off WordPress, Squarespace, Wix, or GoDaddy. We can also refresh an existing Shopify store.
  • What is the free refresh after 24 months?
    After 24 months on the website plan or shop plan, you may ask for a full new look at no extra cost when you are ready. It does not happen on its own.
  • How fast will you respond if I need help?
    Send an urgent request through priority support. We reply within 24 hours per your agreement.
  • What about hosting, safety, and search?
    Hosting, safety (SSL), backups every 24 hours, and basic search care are included. We do not promise a top rank.

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